For the past 10 years, e-Government technologies and services ramped up quickly, particularly in Europe and Asia. e-Government projects primarily focused on web-based Internet applications to improve governments’ most-popular functions. These functions are now expanding by leaps and bounds thanks to the proliferation of mobile devices creating a new direction: mobile government (m-Government). While m-Government systems have gained greater traction overseas where broadband coverage has been robust and the the culture of mobile applications is more advanced, m-Government in the U.S. is on the verge of taking off.
The value of m-government comes from its ability of the applications to support the mobile accessibility of the citizens, businesses, and internal operations. Wireless applications can enable greater prioritization and mobilization of government officials in handling real-time information concerning crimes, accidents, citizen opinion, special events operations, public works projects, safety and other issues of community concern. The bottom line indicates that intelligently deployed mobile apps increased efficiencies (time and quality of results) by over 40% while decreasing costs by 35%. Not too shabby.
The public’s adoption of smartphones is increasingly bringing an expectation of “There’s a app for that.” It’s time for local governments to be ready, willing, and able to “be mobile.”
My advice to government officials who want to take advantage of m-Gov's capabilities: Get up to speed on mobile strategies, put together a plan, run the numbers, and get going.
If you're in government and need some help with m-Government technologies and supporting apps, contact Technivista.
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